Return Policy
AFTRZ Return Policy
Effective Date: 3/06/25
At AFTRZ.CO, we want you to love your purchase! If you’re not completely satisfied, we accept returns within 14 days of delivery, subject to the following terms.
1. ELIGIBILITY FOR RETURNS
To qualify for a return, the item must:
✔ Be unworn, unwashed, and in its original condition
✔ Have all original tags and packaging intact
✔ Be returned within 14 days of the delivery date
Final Sale items, gift cards, customized products, and supplements are NOT eligible for return.
2. NO RETURNS ON SUPPLEMENTS
Due to health and safety regulations, all sales of dietary supplements are final. We do not accept returns, refunds, or exchanges for supplements unless the product arrives damaged or defective.
If you receive a damaged or incorrect supplement, please contact us within 7 days of delivery via our Contact Us page. We will provide a replacement or a full refund if necessary.
3. HOW TO INITIATE A RETURN (FOR ELIGIBLE ITEMS ONLY)
To start a return, follow these steps:
1️⃣ Submit a Return Request
- Go to our Contact Us page on AFTRZ.CO
- Provide your order number and reason for return
2️⃣ Wait for Approval
- Our team will review your request within 3-5 business days
- If approved, we’ll provide return instructions
3️⃣ Ship Your Return
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method to ensure safe delivery
4. REFUNDS
- Once your return is received and inspected, we’ll process your refund within 5-7 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable
5. EXCHANGES
We do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
6. DAMAGED OR DEFECTIVE ITEMS
If you received a defective or damaged item, contact us within 7 days of delivery via our Contact Us page. We will provide a replacement or full refund at no cost to you.